Privacy Policy

Here at Love Lyla, we want to protect your personal information and respect your privacy. This policy will explain how we collect, store and protect your details on our website. Love Lyla will not sell or pass on any Personal Information to any third parties given through our website.

 

Information collected
    
We receive, collect and store any information you enter on our website or provide us in any way. We collect personal identification details including your name, email address, postal address, payment information, billing address, phone number and details of the products you are ordering. For custom orders, you may wish to provide us with additional information. This is so we are able to process and fulfil your order.

 

 


How we collect information

When you make a transaction on our website, we use and collect personal information you give us as part of the process. This includes name, email address and postal address.

 

 


Why we collect such personal information

We collect Personal information for the following reasons:

    1. To provide and to fulfil your order;
    2. To provide you with on-going customer assistance and technical support;
    3. To be able to contact you regarding your order with us;
    4. Your postal address will be used for shipping purposes;
    5. To reply to any information given to us through our contact form;
    6. To comply with any applicable laws and regulations.

 

How we store, use and disclose your Personal information

Our company, Love Lyla is hosted on Wix.com platform. Wix.com provides us with the online platform which allows us to sell our products. Your data may be stored through Wix.com's data storage, database and the general Wix.com applications. They store your data on secure servers behind a firewall.

For accounting and tax purposes, order records need to be kept for 7 years. Any information that needs to be filed e.g. invoices, will be locked away. After this period, all information will be shredded.

If you choose to pay via Paypal, you can read their Privacy Policy here:

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

If you choose to pay via Stripe, you can read their Privacy Policy here:

https://stripe.com/gb/privacy

We use Royal Mail to ship you your order/s, you can read their Privacy Policy here:

https://www.royalmail.com/privacy-notice/

How we communicate with our site visitors

We may contact you regarding your account, to troubleshoot problems with your account, to resolve dispute, to send updates about our company, to reply to any information given on our contact form, or as otherwise necessary to enforce applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message and postal mail.

 

Links to other websites

Our site may contain links to other websites. Please note, when you use these links to leave our website, we do NOT have any responsibility or control over that website. We strongly suggest that you read their own Privacy Policy.

 

 

How you can withdraw your consent

If you do not want us to process your data anymore, please email us at:

info@lovelyla.co.uk

 

or send us postal mail:

Hayley Marshall

5a Elm Drive,

Chinnor,

Oxfordshire,

OX39 4HQ.

 

 

Questions and your contact information

If you would like to access, correct, amend or delete any personal information we have about you, you are able to contact us at:

info@lovelyla.co.uk

 

or send us postal mail to:

Hayley Marshall

5a Elm Drive,

Chinnor,

Oxfordshire,

OX39 4HQ. 

 

 

Privacy Policy updates

We reserve the right to update/ change our privacy policy at any time, so please review this policy frequently. Changes and clarifications will take effect immediately upon posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so you will be aware of what information is collected, how we use it, and under what circumstances, if any, we use and/ or disclose it.