Terms and Conditions

By placing an order with Love Lyla, you will be deemed to have read and agreed to our Terms and Conditions and Privacy Policy.

General Information

Please note that colours/ patterns may vary slightly due to lighting and photography. Although, we do our best to get the most accurate image.

Delivery

We aim to dispatch within 14 working days. Please allow an additional 1-3 working days for Royal Mail to deliver. 

To help the environment and reduce waste, we hold a limited amount of stock. Therefore, we may need to order items before we add your required design.

Please note that once we have sent your order, it is no longer our responsibility and we can not refund for any lost orders (we will have proof of postage).

If you would like your order to have tracked delivery, please contact us.

Safety

Please ensure that our products that have small parts/ at risk of small parts coming detached are kept away from children or that they are supervised at all times. Choking Hazard.

Returns Policy

We can refund items that are unused and are still saleable. Please contact us within 14 days, when the item is returned, a refund will be given. Please note that delivery charges will not be refunded. We are unable to refund on personalised items. If your item is faulty or damaged, please email us using our contact form.

Care

If washing, please use guidance given on the products. Do not iron over printing/ designs. Always wash inside out. High temperatures can cause vinyl to peel or crack.

All bags and accessory cases are WIPE CLEAN ONLY.

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© 2018, Love Lyla